# NS Panel fault **URL:** \ **Category:** Uncategorized\ **Created:** [February 26, 2023, 11:34am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217 "2023-02-26T11:34:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![matthewnmoore](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@matthewnmoore](https://forum.ewelink.cc/u/matthewnmoore)\ **Post date:** [February 26, 2023, 11:34am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/1 "2023-02-26T11:34:49Z")
I am having a problem with the NS panel today. All of my panels have lost their widgets and thermostat operation although it is all still present on the iOS app? ---
**Author:** ![giuliano.bravin](https://avatars.discourse-cdn.com/v4/letter/g/e99b99/32.png) [@giuliano.bravin](https://forum.ewelink.cc/u/giuliano.bravin)\ **Post date:** [February 26, 2023, 11:38am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/2 "2023-02-26T11:38:44Z")
I encountered the same problem, unfortunately… I hope it will be solved soon!! ---
**Author:** ![alberto1](https://avatars.discourse-cdn.com/v4/letter/a/8edcca/32.png) [@alberto1](https://forum.ewelink.cc/u/alberto1)\ **Post date:** [February 26, 2023, 11:49am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/3 "2023-02-26T11:49:27Z")
me pasa lo mismo. Ha desaparecido la opción de crear o modificar termostatos en la app IOS ---
**Author:** ![matthewnmoore](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@matthewnmoore](https://forum.ewelink.cc/u/matthewnmoore)\ **Post date:** [February 26, 2023, 12:04pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/4 "2023-02-26T12:04:52Z")
I can use the thermostat and it still works! ---
**Author:** ![matthewnmoore](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@matthewnmoore](https://forum.ewelink.cc/u/matthewnmoore)\ **Post date:** [February 26, 2023, 12:05pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/5 "2023-02-26T12:05:39Z")
On the app, not on the NSPANEL ---
**Author:** ![matraiimi](https://avatars.discourse-cdn.com/v4/letter/m/ecae2f/32.png) [@matraiimi](https://forum.ewelink.cc/u/matraiimi)\ **Post date:** [February 26, 2023, 12:13pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/6 "2023-02-26T12:13:17Z")
I have the same issue today… > [@Ewelink app problems](https://forum.ewelink.cc/t/ewelink-app-problems/14207/2): > > Hi, I have the same problem… After the reset (and power off), the NSPanel state as initialized, but the in the app is alive the settings. ---
**Author:** ![hompoth.laszlo](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@hompoth.laszlo](https://forum.ewelink.cc/u/hompoth.laszlo)\ **Post date:** [February 26, 2023, 1:03pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/7 "2023-02-26T13:03:20Z")
I have the same problem too, as well as localization does not work. ---
**Author:** ![waynewillis88](https://avatars.discourse-cdn.com/v4/letter/w/b19c9b/32.png) [@waynewillis88](https://forum.ewelink.cc/u/waynewillis88)\ **Post date:** [February 26, 2023, 1:59pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/8 "2023-02-26T13:59:01Z")
I have the same problem today. NS Panel standard with V1.4.0 firmware showing no temperature reading and no widgets. Message states the widgets need to be created in the app but they are already there and it was working previously. Widgets are present in the app but not on the NS Panel. Its also not possible to delete/modify widgets and add them again as it fails. Was there a recent update? Looks like it has broken the panel software and the issue is common to a number of users. ---
**Author:** ![ernstmoller\_10](https://avatars.discourse-cdn.com/v4/letter/e/5f8ce5/32.png) [@ernstmoller\_10](https://forum.ewelink.cc/u/ernstmoller_10)\ **Post date:** [February 26, 2023, 7:44pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/9 "2023-02-26T19:44:42Z")
Same problem here on my side as well. All widgets lost. Unable to change location at screen settings. Whenever I try to set any of these two things, the app says “Failed. Please try again.” ---
**Author:** ![matthewnmoore](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@matthewnmoore](https://forum.ewelink.cc/u/matthewnmoore)\ **Post date:** [February 26, 2023, 7:50pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/10 "2023-02-26T19:50:30Z")
It sounds like we all have the same problem. I have also tried to update a few switches at a remote location, they have now vanished from my app. It sounds like there are some serious problems happening? ---
**Author:** ![41eastview](https://avatars.discourse-cdn.com/v4/letter/4/ac8455/32.png) [@41eastview](https://forum.ewelink.cc/u/41eastview)\ **Post date:** [February 26, 2023, 8:13pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/11 "2023-02-26T20:13:39Z")
Yep same here only noticed today still on FW 1.3.0, Also lost the local weather on 5 out of my 9 panels ---
**Author:** ![airgallopanos](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@airgallopanos](https://forum.ewelink.cc/u/airgallopanos)\ **Post date:** [February 27, 2023, 2:36pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/12 "2023-02-27T14:36:26Z")
Same issue here…showing me in China nad cant add widgets or set thermostast… ---
**Author:** ![denviv](https://avatars.discourse-cdn.com/v4/letter/d/dec6dc/32.png) [@denviv](https://forum.ewelink.cc/u/denviv)\ **Post date:** [February 27, 2023, 11:24pm UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/13 "2023-02-27T23:24:14Z")
I have a problem with my Sonoff NSPanel, it hasn’t controlled the thermostat for 2 days and I can’t use widgets. I did RESET, new association, put app back, web access and nothing. I’m cold in the house because it doesn’t control the temperature, what have you done? ---
**Author:** ![sean3](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@sean3](https://forum.ewelink.cc/u/sean3)\ **Post date:** [February 28, 2023, 5:36am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/14 "2023-02-28T05:36:59Z")
Upgraded V1.4.0 firmware and have also lost all widgets even though they still all show in IOS app. I also tried a reset and paired again - no luck. ---
**Author:** ![adam2](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@adam2](https://forum.ewelink.cc/u/adam2)\ **Post date:** [February 28, 2023, 7:17am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/15 "2023-02-28T07:17:38Z")
Is there No feedback from eWeLink\sonoff? ---
**Author:** ![matthewnmoore](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@matthewnmoore](https://forum.ewelink.cc/u/matthewnmoore)\ **Post date:** [February 28, 2023, 8:04am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/16 "2023-02-28T08:04:27Z")
Mine are all now working in the UK. I would like to know what went wrong and what steps are being taken to ensure this never happens again ---
**Author:** ![airgallopanos](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@airgallopanos](https://forum.ewelink.cc/u/airgallopanos)\ **Post date:** [February 28, 2023, 9:23am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/17 "2023-02-28T09:23:25Z")
Also in Greece now is workind correctly. Apparently server / ☁ isssue lets hope will not happen again 😀 ---
**Author:** ![renatoyamane](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@renatoyamane](https://forum.ewelink.cc/u/renatoyamane)\ **Post date:** [February 28, 2023, 10:06am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/18 "2023-02-28T10:06:36Z")
I guess they are not replying here anymore… [https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed](https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed) ---
**Author:** ![adam2](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@adam2](https://forum.ewelink.cc/u/adam2)\ **Post date:** [February 28, 2023, 10:26am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/19 "2023-02-28T10:26:59Z")
My NsPanels have all come back online. I’m in S.A All widgets etc are back to normal ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [March 2, 2023, 2:21am UTC](https://forum.ewelink.cc/t/ns-panel-fault/14217/20 "2023-03-02T02:21:51Z")
Hi guys, Thank you for bringing the issue to our attention. We have resolved the problem and right now, everything is back to normal. However, we are still investigating what caused this problem. If you experience any further issues, please try the following steps: 1. Power off the device. 2. Wait 1-2 minutes. 3. Connect the device to power again and wait for the device to boot up and reconnect to the network. If the issue persists, please contact us again and we will do our best to resolve the issue and provide you with more help as soon as possible. Thank you for your patience and understanding.