# iHost error when syncing Sonoff T5-3C-86 **URL:** \ **Category:** eWeLink CUBE\ **Created:** [January 25, 2024, 12:57am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592 "2024-01-25T00:57:38Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![jorge.pinto.htcmobile](https://avatars.discourse-cdn.com/v4/letter/j/bb73d2/32.png) [@jorge.pinto.htcmobile](https://forum.ewelink.cc/u/jorge.pinto.htcmobile)\ **Post date:** [January 25, 2024, 12:57am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/1 "2024-01-25T00:57:38Z")
When I try to sync a Sonoff TX Ultimate T5-3C-86 I get an error: “Failed, please try later”. My eWeLink CUBE Version: 1.13.2 My ewelink smart home App: 5.3.0 My Sonoff TX Ultimate T5-3C-86 firmware\_version: 1.3.1 The logs are: 2024-01-25T00:47:02 e[32m[2024-01-25T00:47:02.674] [INFO] out - e[39mget login status-----------------------is login true 2024-01-25T00:47:02 e[32m[2024-01-25T00:47:02.720] [INFO] out - e[39mdeviceList synced in iHost---- [“10011937ff”,“100119296d”,“100162ea1a”,“100093ae5a”,“100093c029”,“100188a72f”,“1001ec7918”,“1001795cce”,“1001f10e65”,“1001e293c7”] 2024-01-25T00:47:10 e[32m[2024-01-25T00:47:10.438] [INFO] out - e[39msync device status----- 1001f10e65 {“toggle”:{},“rssi”:{“rssi”:-55}} 2024-01-25T00:47:10 e[32m[2024-01-25T00:47:10.456] [INFO] out - e[39mthis device not sync --------- 211 1001f10eb4 2024-01-25T00:47:11 e[32m[2024-01-25T00:47:11.555] [INFO] out - e[39mthis device not sync --------- 211 1001f10eb4 2024-01-25T00:47:12 e[32m[2024-01-25T00:47:12.650] [INFO] out - e[39m==================request info begin=================== 2024-01-25T00:47:12 e[32m[2024-01-25T00:47:12.650] [INFO] out - e[39mincoming request info: GET /api/v1/device?forceRefresh=false&appid=a1MUtJLPDaIfZfe9&ts=1706143631264 2024-01-25T00:47:12 e[32m[2024-01-25T00:47:12.651] [INFO] out - e[39mincoming request query: {“forceRefresh”:“false”,“appid”:“a1MUtJLPDaIfZfe9”,“ts”:“1706143631264”} 2024-01-25T00:47:12 e[32m[2024-01-25T00:47:12.673] [INFO] out - e[39mthis device not sync --------- 211 1001f10eb4 2024-01-25T00:47:12 e[32m[2024-01-25T00:47:12.680] [INFO] out - e[39m==================request info begin=================== 2024-01-25T00:47:12 e[32m[2024-01-25T00:47:12.681] [INFO] out - e[39mincoming request info: GET /api/v1/user/status?appid=a1MUtJLPDaIfZfe9&ts=1706143631267 2024-01-25T00:47:12 e[32m[2024-01-25T00:47:12.681] [INFO] out - e[39mincoming request query: {“appid”:“a1MUtJLPDaIfZfe9”,“ts”:“1706143631267”} 2024-01-25T00:47:12 e[32m[2024-01-25T00:47:12.683] [INFO] out - e[39mget login status-----------------------is login true 2024-01-25T00:47:12 e[32m[2024-01-25T00:47:12.718] [INFO] out - e[39mdeviceList synced in iHost---- [“10011937ff”,“100119296d”,“100162ea1a”,“100093ae5a”,“100093c029”,“100188a72f”,“1001ec7918”,“1001795cce”,“1001f10e65”,“1001e293c7”] 2024-01-25T00:47:13 e[32m[2024-01-25T00:47:13.868] [INFO] out - e[39m==================request info begin=================== 2024-01-25T00:47:13 e[32m[2024-01-25T00:47:13.868] [INFO] out - e[39mincoming request info: GET /api/v1/user/status?appid=a1MUtJLPDaIfZfe9&ts=1706143632495 2024-01-25T00:47:13 e[32m[2024-01-25T00:47:13.869] [INFO] out - e[39mincoming request query: {“appid”:“a1MUtJLPDaIfZfe9”,“ts”:“1706143632495”} 2024-01-25T00:47:13 e[32m[2024-01-25T00:47:13.872] [INFO] out - e[39mget login status-----------------------is login true 2024-01-25T00:47:13 e[32m[2024-01-25T00:47:13.893] [INFO] out - e[39m==================request info begin=================== 2024-01-25T00:47:13 e[32m[2024-01-25T00:47:13.894] [INFO] out - e[39mincoming request info: GET /api/v1/device?forceRefresh=false&appid=a1MUtJLPDaIfZfe9&ts=1706143632522 2024-01-25T00:47:13 e[32m[2024-01-25T00:47:13.894] [INFO] out - e[39mincoming request query: {“forceRefresh”:“false”,“appid”:“a1MUtJLPDaIfZfe9”,“ts”:“1706143632522”} 2024-01-25T00:47:13 e[32m[2024-01-25T00:47:13.950] [INFO] out - e[39mdeviceList synced in iHost---- [“10011937ff”,“100119296d”,“100162ea1a”,“100093ae5a”,“100093c029”,“100188a72f”,“1001ec7918”,“1001795cce”,“1001f10e65”,“1001e293c7”] 2024-01-25T00:47:14 e[32m[2024-01-25T00:47:14.075] [INFO] out - e[39m==================request info begin=================== 2024-01-25T00:47:14 e[32m[2024-01-25T00:47:14.076] [INFO] out - e[39mincoming request info: GET /api/v1/user/status?appid=a1MUtJLPDaIfZfe9&ts=1706143632704 2024-01-25T00:47:14 e[32m[2024-01-25T00:47:14.076] [INFO] out - e[39mincoming request query: {“appid”:“a1MUtJLPDaIfZfe9”,“ts”:“1706143632704”} 2024-01-25T00:47:14 e[32m[2024-01-25T00:47:14.078] [INFO] out - e[39mget login status-----------------------is login true 2024-01-25T00:47:14 e[32m[2024-01-25T00:47:14.183] [INFO] out - e[39m==================request info begin=================== 2024-01-25T00:47:14 e[32m[2024-01-25T00:47:14.184] [INFO] out - e[39mincoming request info: GET /api/v1/device?forceRefresh=false&appid=a1MUtJLPDaIfZfe9&ts=1706143632808 2024-01-25T00:47:14 e[32m[2024-01-25T00:47:14.184] [INFO] out - e[39mincoming request query: {“forceRefresh”:“false”,“appid”:“a1MUtJLPDaIfZfe9”,“ts”:“1706143632808”} 2024-01-25T00:47:14 e[32m[2024-01-25T00:47:14.253] [INFO] out - e[39mdeviceList synced in iHost---- [“10011937ff”,“100119296d”,“100162ea1a”,“100093ae5a”,“100093c029”,“100188a72f”,“1001ec7918”,“1001795cce”,“1001f10e65”,“1001e293c7”] 2024-01-25T00:47:16 e[32m[2024-01-25T00:47:16.558] [INFO] out - e[39m==================request info begin=================== 2024-01-25T00:47:16 e[32m[2024-01-25T00:47:16.559] [INFO] out - e[39mincoming request info: POST /api/v1/device/1001f10eb4/sync 2024-01-25T00:47:16 e[32m[2024-01-25T00:47:16.559] [INFO] out - e[39mincoming request body: {“ts”:1706143635179,“appid”:“a1MUtJLPDaIfZfe9”} 2024-01-25T00:47:16 e[32m[2024-01-25T00:47:16.572] [INFO] out - e[39msync device to iHost params==================================== { 2024-01-25T00:47:16 “event”: { 2024-01-25T00:47:16 “header”: { 2024-01-25T00:47:16 “name”: “DiscoveryRequest”, 2024-01-25T00:47:16 “message\_id”: “d31871c1-deb0-4f7a-ae20-036a7fce1f3a”, 2024-01-25T00:47:16 “version”: “1” 2024-01-25T00:47:16 }, 2024-01-25T00:47:16 “payload”: { 2024-01-25T00:47:16 “endpoints”: [ 2024-01-25T00:47:16 { 2024-01-25T00:47:16 “third\_serial\_number”: “1001f10eb4”, 2024-01-25T00:47:16 “name”: “Interruptor Lavandaria”, 2024-01-25T00:47:16 “display\_category”: “switch”, 2024-01-25T00:47:16 “capabilities”: [ 2024-01-25T00:47:16 { 2024-01-25T00:47:16 “capability”: “power”, 2024-01-25T00:47:16 “permission”: “readWrite” 2024-01-25T00:47:16 }, 2024-01-25T00:47:16 { 2024-01-25T00:47:16 “capability”: “toggle”, 2024-01-25T00:47:16 “permission”: “readWrite”, 2024-01-25T00:47:16 “name”: “1” 2024-01-25T00:47:16 }, 2024-01-25T00:47:16 { 2024-01-25T00:47:16 “capability”: “toggle”, 2024-01-25T00:47:16 “permission”: “readWrite”, 2024-01-25T00:47:16 “name”: “2” 2024-01-25T00:47:16 }, 2024-01-25T00:47:16 { 2024-01-25T00:47:16 “capability”: “toggle”, 2024-01-25T00:47:16 “permission”: “readWrite”, 2024-01-25T00:47:16 “name”: “3” 2024-01-25T00:47:16 }, 2024-01-25T00:47:16 { 2024-01-25T00:47:16 “capability”: “rssi”, 2024-01-25T00:47:16 “permission”: “read” 2024-01-25T00:47:16 } 2024-01-25T00:47:16 ], 2024-01-25T00:47:16 “state”: { 2024-01-25T00:47:16 “toggle”: {}, 2024-01-25T00:47:16 “rssi”: { 2024-01-25T00:47:16 “rssi”: -67 2024-01-25T00:47:16 } 2024-01-25T00:47:16 }, 2024-01-25T00:47:16 “manufacturer”: “SONOFF”, 2024-01-25T00:47:16 “model”: “T5-3C-86”, 2024-01-25T00:47:16 “tags”: { 2024-01-25T00:47:16 “deviceInfo”: “eyJkZXZpY2VJZCI6IjEwMDFmMTBlYjQiLCJkZXZpY2VrZXkiOiI3NmNmOTZlMi01YTBhLTRkNWMtYTIzMi1hNDM1ZmUyZDU3Y2UiLCJzZWxmQXBpa2V5IjoiZjJmOGVjYTYtYjg0Yy00OGRlLWJjOTktMjBjNGY3ZmVmNmM0IiwidWlpZCI6MjExLCJhY2NvdW50Ijoiam9yZ2UucGludG8uaHRjbW9iaWxlQGdtYWlsLmNvbSIsInNlcnZpY2VfYWRkcmVzcyI6Imh0dHA6Ly9paG9zdDo4MzIxL2FwaS92MS9kZXZpY2UvMTAwMWYxMGViNCJ9”, 2024-01-25T00:47:16 “version”: “2.0.2”, 2024-01-25T00:47:16 “\_smartHomeConfig”: {}, 2024-01-25T00:47:16 “toggle”: { 2024-01-25T00:47:16 “1”: “Canal1”, 2024-01-25T00:47:16 “2”: “Canal2”, 2024-01-25T00:47:16 “3”: “Luz Lavandaria” 2024-01-25T00:47:16 } 2024-01-25T00:47:16 }, 2024-01-25T00:47:16 “firmware\_version”: “1.3.1”, 2024-01-25T00:47:16 “service\_address”: “[http://ihost:8321/api/v1/device/1001f10eb4](http://ihost:8321/api/v1/device/1001f10eb4)” 2024-01-25T00:47:16 } 2024-01-25T00:47:16 ] 2024-01-25T00:47:16 } 2024-01-25T00:47:16 } 2024-01-25T00:47:16 } 2024-01-25T00:47:16 e[91m[2024-01-25T00:47:16.601] [ERROR] out - e[39msync device to iHost error params------------------ { 2024-01-25T00:47:16 type: ‘INVALID\_PARAMETERS’, 2024-01-25T00:47:16 description: ‘payload error:ValidationError: “value” must have at least 1 key!’ 2024-01-25T00:47:16 } ---
**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\ **Post date:** [January 25, 2024, 3:20am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/2 "2024-01-25T03:20:10Z")
Hi jorge, We appreciate your feedback. Do you mind opening a support ticket on this issue? Our team can better help you there. You can raise it on the [web](https://help.ewelink.cc/hc/en-us/requests/new), or in the eWeLink app. Yours Ward ---
**Author:** ![SuiKa](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/suika/32/8656_2.png) [@SuiKa](https://forum.ewelink.cc/u/SuiKa)\ **Post date:** [January 25, 2024, 6:08am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/3 "2024-01-25T06:08:29Z")
We didn’t reproduce the problem. Try one of the option to reset device state: 1. reboot smart-home add-on 2. try the ‘Refresh device list’ botton on add-on If none of it fix the problem. Please post the complete log of the add-on so we can see exactly what’s wrong. ---
**Author:** ![jorge.pinto.htcmobile](https://avatars.discourse-cdn.com/v4/letter/j/bb73d2/32.png) [@jorge.pinto.htcmobile](https://forum.ewelink.cc/u/jorge.pinto.htcmobile)\ **Post date:** [January 25, 2024, 9:58pm UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/4 "2024-01-25T21:58:17Z")
> [@SuiKa](#): > > We didn’t reproduce the problem. > Try one of the option to reset device state: > > 1. reboot smart-home add-on > 2. try the ‘Refresh device list’ botton on add-on > > If none of it fix the problem. Please post the complete log of the add-on so we can see exactly what’s wrong. I already did that and it didn’t work. I’ve already opened a ticket on ewelink to see if they can solve the problem. It’s strange because it’s all Sonoff. ---
**Author:** ![jorge.pinto.htcmobile](https://avatars.discourse-cdn.com/v4/letter/j/bb73d2/32.png) [@jorge.pinto.htcmobile](https://forum.ewelink.cc/u/jorge.pinto.htcmobile)\ **Post date:** [January 25, 2024, 10:01pm UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/5 "2024-01-25T22:01:33Z")
[92d92d52-c02a-4530-b88e-638572d20351.txt](https://forum.ewelink.cc/uploads/short-url/wE80ez9YWqzCiNkpVECBhafVRef.txt) (4.3 MB) Logs ---
**Author:** ![SuiKa](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/suika/32/8656_2.png) [@SuiKa](https://forum.ewelink.cc/u/SuiKa)\ **Post date:** [January 26, 2024, 2:06am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/6 "2024-01-26T02:06:02Z")
We’ll look into the log. In the meantime, upgrade your T5’s firmware version to the newest. So we can eliminate effect of the device. ---
**Author:** ![davidmoody](https://avatars.discourse-cdn.com/v4/letter/d/7feea3/32.png) [@davidmoody](https://forum.ewelink.cc/u/davidmoody)\ **Post date:** [January 27, 2024, 4:21pm UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/7 "2024-01-27T16:21:35Z")
SuiKa, has this issue been resolved? I have the same problem. I have updated the firmware on my TX Ultimate switches, and my iHost, and still can not sync my TX Ultimate switches. Per your suggestion to jorge, i put in a web feedback, feedback# (200704). The only difference between me and jorge is my switches are T5-3C-120, T5-2C-120, and T5-1C-120. ---
**Author:** ![SuiKa](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/suika/32/8656_2.png) [@SuiKa](https://forum.ewelink.cc/u/SuiKa)\ **Post date:** [January 29, 2024, 1:49am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/8 "2024-01-29T01:49:23Z")
Got the feedback. We’ll look into it. We also need your log of smart-home add-on, please attach them. ---
**Author:** ![rdaraujo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/rdaraujo/32/2920_2.png) [@rdaraujo](https://forum.ewelink.cc/u/rdaraujo)\ **Post date:** [February 2, 2024, 11:32am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/9 "2024-02-02T11:32:20Z")
Here. [ddad8c39-6bbf-405a-a193-dfefecea1968.zip](https://forum.ewelink.cc/uploads/short-url/1cfvwuUNyOV0nIMOFdSTJhcUmKD.zip) (786.1 KB) All my devices with syncing error are T5 devices. ---
**Author:** ![SuiKa](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/suika/32/8656_2.png) [@SuiKa](https://forum.ewelink.cc/u/SuiKa)\ **Post date:** [February 3, 2024, 3:55am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/10 "2024-02-03T03:55:43Z")
From what we reproduce. Only the first time you add the device will cause this problem. Try control the device and sync it again. We’ll fix the bug in the next version of smart-home add-on. ---
**Author:** ![jam3](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jam3/32/7918_2.png) [@jam3](https://forum.ewelink.cc/u/jam3)\ **Post date:** [February 11, 2024, 7:23am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/11 "2024-02-11T07:23:32Z")
In my case, the app behaved normally after the update. Only after a few days it started displaying “Failed, please try later” messages, as @jorge.pinto.htcmobile described. Refreshing caused it to display the series of “no internet access” messages. Cleaning the cache and other typical measures did not help. Only uninstalling, reinstalling, and logging in helped. @SuiKa It seems that by tweaking the application, you have spoiled this and that 😁 ---
**Author:** ![SuiKa](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/suika/32/8656_2.png) [@SuiKa](https://forum.ewelink.cc/u/SuiKa)\ **Post date:** [February 12, 2024, 2:03am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/12 "2024-02-12T02:03:13Z")
Please submit your smart-home add-on log and system log. We’ll try to pinpoint what’s wrong. ---
**Author:** ![SuiKa](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/suika/32/8656_2.png) [@SuiKa](https://forum.ewelink.cc/u/SuiKa)\ **Post date:** [February 12, 2024, 2:06am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/13 "2024-02-12T02:06:20Z")
Did control the device fix the problem? ---
**Author:** ![rdaraujo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/rdaraujo/32/2920_2.png) [@rdaraujo](https://forum.ewelink.cc/u/rdaraujo)\ **Post date:** [February 12, 2024, 2:47am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/14 "2024-02-12T02:47:51Z")
Yes, at least for me. I had to toggle on/off each device in eWeLink app, and after thar I was able to sync in eWeLink Smart Home addon again. ---
**Author:** ![SuiKa](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/suika/32/8656_2.png) [@SuiKa](https://forum.ewelink.cc/u/SuiKa)\ **Post date:** [February 12, 2024, 5:18am UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/15 "2024-02-12T05:18:20Z")
Got it. Sorry for the inconvenience again. ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/1X/6e8b86e61f442be5e018dc23b7f5019a98bfad64.png) [@system](https://forum.ewelink.cc/u/system)\ **Post date:** [February 14, 2024, 1:49pm UTC](https://forum.ewelink.cc/t/ihost-error-when-syncing-sonoff-t5-3c-86/27592/16 "2024-02-14T13:49:07Z")
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