# I can't use my.advanced plan **URL:** \ **Category:** eWeLink Plans\ **Created:** [January 29, 2024, 11:19pm UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812 "2024-01-29T23:19:33Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![bostjan](https://avatars.discourse-cdn.com/v4/letter/b/c0e974/32.png) [@bostjan](https://forum.ewelink.cc/u/bostjan)\ **Post date:** [January 29, 2024, 11:19pm UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/1 "2024-01-29T23:19:33Z")
I am paying for advanced plan but cannot reach any webhooks in web 3.0 Can I at least get a 2.x logon back? ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [January 30, 2024, 2:51am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/2 "2024-01-30T02:51:41Z")
Hi there, could you please provide some screenshots of your webhook scenes for further check? ---
**Author:** ![bostjan](https://avatars.discourse-cdn.com/v4/letter/b/c0e974/32.png) [@bostjan](https://forum.ewelink.cc/u/bostjan)\ **Post date:** [January 30, 2024, 6:42am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/3 "2024-01-30T06:42:01Z")
how? I created webhooks under web v2. They still work fortunately but I don’t see any of them.in web 3.0 nor.did I find a.way to edit or create new.ones. I.need.URLs to acrivate devices etc ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [January 30, 2024, 8:14am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/4 "2024-01-30T08:14:59Z")
Hi screenshot the current scene list is okay, it doesn’t matter if there are webhook scenes on it or not. ---
**Author:** ![bostjan](https://avatars.discourse-cdn.com/v4/letter/b/c0e974/32.png) [@bostjan](https://forum.ewelink.cc/u/bostjan)\ **Post date:** [January 30, 2024, 8:30am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/5 "2024-01-30T08:30:51Z")
![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/5/5c7f6f4a8b554537b2899c44995cfa8ffab4e08a.png) ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [January 30, 2024, 8:43am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/6 "2024-01-30T08:43:20Z")
Could you please check again if you are logging into the right account? It’s weird ---
**Author:** ![bostjan](https://avatars.discourse-cdn.com/v4/letter/b/c0e974/32.png) [@bostjan](https://forum.ewelink.cc/u/bostjan)\ **Post date:** [January 30, 2024, 9:04am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/7 "2024-01-30T09:04:31Z")
Seems ok. ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/f/f7cd34e965ea2ba0bdaa143f594b2fd5a402d302.png) ---
**Author:** ![bostjan](https://avatars.discourse-cdn.com/v4/letter/b/c0e974/32.png) [@bostjan](https://forum.ewelink.cc/u/bostjan)\ **Post date:** [February 20, 2024, 9:39am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/8 "2024-02-20T09:39:12Z")
So it’s been 20 days, no answer? ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [February 20, 2024, 10:09am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/9 "2024-02-20T10:09:38Z")
Hi there, I apologize for the delay in responding. We’ve recently returned from an extended Spring Festival holiday. As a result, the time taken to address the issue is longer than usual. We are working urgently to identify and resolve the problem you’ve encountered. We will update you with the latest information as soon as possible. ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [February 21, 2024, 3:12am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/10 "2024-02-21T03:12:27Z")
Hi there, we have identified the issue you encountered. The web page initializes the device loading from the first room of the first home. However, since you don’t have any rooms in your first home, the device initialization process gets stuck. As a result, the scene list is not correctly loaded and displayed. To resolve this issue, you can add a room to the first home, refresh the page, and then check if the scenes are displayed correctly. ---
**Author:** ![bostjan](https://avatars.discourse-cdn.com/v4/letter/b/c0e974/32.png) [@bostjan](https://forum.ewelink.cc/u/bostjan)\ **Post date:** [February 21, 2024, 7:31am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/11 "2024-02-21T07:31:39Z")
Thank you, this workaround worked. ---
**Author:** ![bostjan](https://avatars.discourse-cdn.com/v4/letter/b/c0e974/32.png) [@bostjan](https://forum.ewelink.cc/u/bostjan)\ **Post date:** [October 16, 2024, 1:24am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/12 "2024-10-16T01:24:00Z")
I have Sonoff switches in my ewelink account. I see something is triggering them but logs are way to generic. I would need info was something triggered from the ewelink app, webhook, IP address from which etc. How can I get this to get to the bottom of what is triggering my switches? Many thanks ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [October 23, 2024, 3:04am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/13 "2024-10-23T03:04:17Z")
Hi there, could you please submit a ticket via the in-app feedback channel? (Open the eWeLink App \> Profile \> Help & Feedback \> the Feedback button on the top right corner) Our support team can help to locate the issue with the logs. ---
**Author:** ![Mighty\_Arti](https://avatars.discourse-cdn.com/v4/letter/m/a183cd/32.png) [@Mighty\_Arti](https://forum.ewelink.cc/u/Mighty_Arti)\ **Post date:** [July 10, 2025, 11:45am UTC](https://forum.ewelink.cc/t/i-cant-use-my-advanced-plan/27812/14 "2025-07-10T11:45:41Z")
Hallo I have paid with paypal 40 minutes ago for advance plan but didn`t get access to it... How much time does eWelink app need to let me use advance plan features??? Souldn`t be working right away? Thank You in advance for a fast response… edit: after 1h finally I got access