# eWelink zigbe in the application

**URL:** <https://forum.ewelink.cc/t/ewelink-zigbe-in-the-application/28882>\
**Category:** Uncategorized\
**Created:** [February 26, 2024, 3:45pm UTC](https://forum.ewelink.cc/t/ewelink-zigbe-in-the-application/28882 "2024-02-26T15:45:22Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![mirobe](https://avatars.discourse-cdn.com/v4/letter/m/91b2a8/32.png) [@mirobe](https://forum.ewelink.cc/u/mirobe)\
**Post date:** [February 26, 2024, 3:45pm UTC](https://forum.ewelink.cc/t/ewelink-zigbe-in-the-application/28882/1 "2024-02-26T15:45:22Z")

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I have a permanent problem with the fact that we have properly paired, stored and updated zigbe type device, regularly once a week it disappears from the app in the phone but also from the web interface. Simply, the application arbitrarily deletes it. I am a paying customer with an annual subscription and this kind of behavior makes me angry . When zigbe disappears from the app and we re-pair it again, it disappears again within a week , But the control LED on the device lights up as if it is properly logged in and paired, so both the red and green LEDs are lit thanks