# Ewelink often generates errors

**URL:** <https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095>\
**Category:** Uncategorized\
**Created:** [June 4, 2022, 9:44am UTC](https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095 "2022-06-04T09:44:56Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![vietshb](https://avatars.discourse-cdn.com/v4/letter/v/c77e96/32.png) [@vietshb](https://forum.ewelink.cc/u/vietshb)\
**Post date:** [June 4, 2022, 9:44am UTC](https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095/1 "2022-06-04T09:44:56Z")

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Smartonoff’s warning system is regularly 5 minutes behind the real thing, and the motion alarm regularly issues incorrect warnings. e.g. when I open the door, ewelink will notify me after 5 minutes, motion alert always says motion detected when there is no moving object (I check the camera to confirm it many times). Even though I bought the advanced package, the problem is still not fixed. I was really disappointed

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**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\
**Post date:** [June 5, 2022, 3:56pm UTC](https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095/2 "2022-06-05T15:56:46Z")

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Would you please tell me the camera’s model?

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**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\
**Post date:** [June 5, 2022, 4:26pm UTC](https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095/3 "2022-06-05T16:26:37Z")

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Assuming it’s a camera issue, as you may know, motion detection is not as accurate as we imagine, because its principle is to compare the changes that occur in the image, a leaf falling or a change in light will trigger a motion detection alert, and the time of notification depends on the network of mobile phones.

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**Author:** ![vietshb](https://avatars.discourse-cdn.com/v4/letter/v/c77e96/32.png) [@vietshb](https://forum.ewelink.cc/u/vietshb)\
**Post date:** [June 5, 2022, 10:47pm UTC](https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095/4 "2022-06-05T22:47:12Z")

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My Sonoff devices and my phone are on the same wifi network. So the notification is 5 minutes late is very unreasonable

Vào 23:36, CN, 5 Th6, 2022 yitie via eWeLink Forum \<[notifications@ewelinkforum.discoursemail.com](mailto:notifications@ewelinkforum.discoursemail.com)\> đã viết:

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**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\
**Post date:** [June 6, 2022, 5:23am UTC](https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095/6 "2022-06-06T05:23:57Z")

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May i ask the device ID?

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**Author:** ![vietshb](https://avatars.discourse-cdn.com/v4/letter/v/c77e96/32.png) [@vietshb](https://forum.ewelink.cc/u/vietshb)\
**Post date:** [June 6, 2022, 5:28am UTC](https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095/7 "2022-06-06T05:28:03Z")

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Why? Are you a admin?

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**Author:** ![eWeLink](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ewelink/32/395_2.png) [@eWeLink](https://forum.ewelink.cc/u/eWeLink)\
**Post date:** [June 6, 2022, 7:57am UTC](https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095/8 "2022-06-06T07:57:43Z")

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Hi there, @yitie is our colleague, so it’s OK to let him know the device ID and check issue for you.

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**Author:** ![vietshb](https://avatars.discourse-cdn.com/v4/letter/v/c77e96/32.png) [@vietshb](https://forum.ewelink.cc/u/vietshb)\
**Post date:** [June 6, 2022, 8:04am UTC](https://forum.ewelink.cc/t/ewelink-often-generates-errors/1095/9 "2022-06-06T08:04:36Z")

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