# eWeLink Camer app

**URL:** <https://forum.ewelink.cc/t/ewelink-camer-app/19967>\
**Category:** Free discussion\
**Tags:** app\
**Created:** [July 25, 2023, 2:37pm UTC](https://forum.ewelink.cc/t/ewelink-camer-app/19967 "2023-07-25T14:37:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![henriv](https://avatars.discourse-cdn.com/v4/letter/h/b19c9b/32.png) [@henriv](https://forum.ewelink.cc/u/henriv)\
**Post date:** [July 25, 2023, 2:37pm UTC](https://forum.ewelink.cc/t/ewelink-camer-app/19967/1 "2023-07-25T14:37:18Z")

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Installed eWeLink Camera app on adroid 7.0 phone. On eWelink (on adroid 10 phone), camera icon did appear, is online, but video not showing. “Connecting to device, please wait…”. Restarted both devices, logged out/in, re-installed, still no video. Motion alarms do show in viewer. Both phones on same wifi router with excellent signal and speed.

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**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\
**Post date:** [July 26, 2023, 2:07am UTC](https://forum.ewelink.cc/t/ewelink-camer-app/19967/2 "2023-07-26T02:07:15Z")

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Hi there, could you please raise a support ticket in eWeLink App \> Profile \> Help & Feedback? Our support team will help locate the issue asap. Thank you.