# Ewelink app sharing device error **URL:** \ **Category:** Free discussion\ **Tags:** app\ **Created:** [September 7, 2023, 7:55am UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506 "2023-09-07T07:55:26Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![forum6309289581374](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@forum6309289581374](https://forum.ewelink.cc/u/forum6309289581374)\ **Post date:** [September 7, 2023, 7:55am UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/1 "2023-09-07T07:55:26Z")
Hi all I am having a hard time sharing my device to other ewe link account. every time I share my device to other account this error always show " Sharing cannot be done due to device security protection" does anyone here know how to pass through from this error? ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 8, 2023, 7:32am UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/2 "2023-09-08T07:32:44Z")
Could you send me with your eWeLink account and shared user’s eWeLink account via PM? ---
**Author:** ![forum6309289581374](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@forum6309289581374](https://forum.ewelink.cc/u/forum6309289581374)\ **Post date:** [September 18, 2023, 8:55am UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/3 "2023-09-18T08:55:41Z")
hi petergogo do you have any email? ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 18, 2023, 9:14am UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/4 "2023-09-18T09:14:20Z")
No luck:( I sent you the email just now. Please check it out and I’m here to assist. ---
**Author:** ![Pantox](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@Pantox](https://forum.ewelink.cc/u/Pantox)\ **Post date:** [November 21, 2023, 10:42am UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/5 "2023-11-21T10:42:38Z")
> [@PeterGoGo](#): > > out and I’m here to as I have the same problem. did you find the solution? ---
**Author:** ![morgan](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/morgan/32/3184_2.png) [@morgan](https://forum.ewelink.cc/u/morgan)\ **Post date:** [November 21, 2023, 12:22pm UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/6 "2023-11-21T12:22:45Z")
Friend… You need to start providing more information than just that it doesn’t work in multiple threads. Do you have the latest version of ewelink app? Are you using a paid plan? What device exactly? How do you share the device, ewelink user or WhatsApp? Do you use any automation system? Have you reported a problem through the app or created a support ticket? I checked on my two devices and I can easily share them via ewelink user. So it’s hard to guess the cause of your problem. Try removing authorization and starting over. Profiles / Icon in the upper right corner / eWeLink Account / Cancel Authorization > **[Token](https://github.com/AlexxIT/SonoffLAN/wiki/Token)** > > Control Sonoff Devices with eWeLink (original) firmware over LAN and/or Cloud from Home Assistant - AlexxIT/SonoffLAN > **[Unable to share devices for V3.xxx](https://help.ewelink.cc/hc/en-us/articles/360005060052-Unable-to-share-devices-for-V3-xxx)** > > This article is only applicable for users using V3.15 or earlier versions.  > If you can not share devices with another account, please check if any of the following problems exist.  > > The account you... ---
**Author:** ![Pantox](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@Pantox](https://forum.ewelink.cc/u/Pantox)\ **Post date:** [November 21, 2023, 12:53pm UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/7 "2023-11-21T12:53:07Z")
Dear Morgan, I have latest ewelink version 5.0.1 I’m using a free accout I’m not able to share any device from my account macanto@live.it to another account [primiceli@hotmail.com](mailto:primiceli@hotmail.com) here you can find some of my device ID ID: 10018df56d ID: 1001e22855 ID: 1000e4110f ID: 1001090b73 I tried to share my devices with both option with the same result I do not have an automation system for all devices I have only created this ticket I already tried to remove the authorization and starting over, but without any result Thanks a lot for your support Antonio ---
**Author:** ![morgan](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/morgan/32/3184_2.png) [@morgan](https://forum.ewelink.cc/u/morgan)\ **Post date:** [November 21, 2023, 1:26pm UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/8 "2023-11-21T13:26:57Z")
> [@Pantox](#): > > Dear Morgan, > I have latest ewelink version 5.0.1 > I’m using a free accout > I’m not able to share any device from my account macanto@live.it to another account [primiceli@hotmail.com](mailto:primiceli@hotmail.com) > here you can find some of my device ID > ID: 10018df56d > ID: 1001e22855 > ID: 1000e4110f > ID: 1001090b73 > > I tried to share my devices with both option with the same result > I do not have an automation system for all devices > I have only created this ticket > I already tried to remove the authorization and starting over, but without any result > > Thanks a lot for your support > Antonio The latest version is probably 5.1.0, but I doubt it will affect your problem. It seems that it may be an error on the ewelink infrastructure side… Unfortunately, as an ordinary user, I am not able to help here. ☹ I suggest creating a ticket or sending appropriate feedback via the ewelink app. On the forum you may not receive official help quickly or at all… it varies, so in case of serious problems you should always use official support channels. I recommend creating a ticket in English with the above information and reporting this matter to support. Launch the app and go to Profile / Help & Feedback / Feedback / Submit Feedback or… [📣 Please raise your ticket via the help center if help needed](https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed/13763) @yitie @StephenJ @Teki ---
**Author:** ![kiiyt](https://avatars.discourse-cdn.com/v4/letter/k/c37758/32.png) [@kiiyt](https://forum.ewelink.cc/u/kiiyt)\ **Post date:** [March 25, 2024, 6:19am UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/9 "2024-03-25T06:19:13Z")
Was there a resolution to this problem? We have just had our gate automated & tried to share on eWeLink, but failed with the same message. Even the installer couldn’t work it out. ---
**Author:** ![jeftabade](https://avatars.discourse-cdn.com/v4/letter/j/df705f/32.png) [@jeftabade](https://forum.ewelink.cc/u/jeftabade)\ **Post date:** [May 13, 2024, 9:45pm UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/10 "2024-05-13T21:45:37Z")
I experience the same issue. We have a new gate engine installed. All the neighbors can open the ‘share device’ link sent by Whatsapp, but I get an error message. I have a iPhone 15 Pro, with latest updated and running latest version of Ewelink. The message states: “Sharing cannot be done due to device security protection”. I’ll start a support ticket. ---
**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\ **Post date:** [May 14, 2024, 1:50am UTC](https://forum.ewelink.cc/t/ewelink-app-sharing-device-error/21506/11 "2024-05-14T01:50:22Z")
> [@jeftabade](#): > > security protection Got both accounts registered under the same country code? Just a heads-up, due to consideration of data security, you can only share devices if they’re in the same region.