# Ewelink app cannot interact with devices

**URL:** <https://forum.ewelink.cc/t/ewelink-app-cannot-interact-with-devices/12427>\
**Category:** Uncategorized\
**Created:** [January 20, 2023, 8:00am UTC](https://forum.ewelink.cc/t/ewelink-app-cannot-interact-with-devices/12427 "2023-01-20T08:00:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![heinzelrumpel](https://avatars.discourse-cdn.com/v4/letter/h/77aa72/32.png) [@heinzelrumpel](https://forum.ewelink.cc/u/heinzelrumpel)\
**Post date:** [January 20, 2023, 8:00am UTC](https://forum.ewelink.cc/t/ewelink-app-cannot-interact-with-devices/12427/1 "2023-01-20T08:00:29Z")

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Hi,

I own several Sonoff devices, eg the S20. Status of each device is shown correctly in the app. I am able to turn on and off via Alexa skill. When I try to turn device on or off directly in the app or when trying to set a timer, the app reports that an error occurred. Any ideas on how to fix that?

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**Author:** ![Teki](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/teki/32/1161_2.png) [@Teki](https://forum.ewelink.cc/u/Teki)\
**Post date:** [January 29, 2023, 1:54am UTC](https://forum.ewelink.cc/t/ewelink-app-cannot-interact-with-devices/12427/2 "2023-01-29T01:54:22Z")

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Hi,  
try to logout and re-login to the app, to see if the device responds.

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**Author:** ![renatoyamane](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@renatoyamane](https://forum.ewelink.cc/u/renatoyamane)\
**Post date:** [February 9, 2023, 1:31pm UTC](https://forum.ewelink.cc/t/ewelink-app-cannot-interact-with-devices/12427/3 "2023-02-09T13:31:08Z")

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@Teki, Sonoff Smart Socket doesn’t work with eWelink, so logout and re-login as suggested will not work.

See the **item 3** on the post below:  
[https://forum.ewelink.cc/t/nspanel-pro-losing-zigbee-connection-cannot-set-schedules-on-smart-plug-reporting-low-battery-on-zigbee-devices/](https://forum.ewelink.cc/t/nspanel-pro-losing-zigbee-connection-cannot-set-schedules-on-smart-plug-reporting-low-battery-on-zigbee-devices/)