# Common Questions when using Camera Gateway

**URL:** <https://forum.ewelink.cc/t/common-questions-when-using-camera-gateway/51>\
**Category:** eWeLink Plans\
**Created:** [September 15, 2021, 7:56am UTC](https://forum.ewelink.cc/t/common-questions-when-using-camera-gateway/51 "2021-09-15T07:56:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\
**Post date:** [September 15, 2021, 7:56am UTC](https://forum.ewelink.cc/t/common-questions-when-using-camera-gateway/51/1 "2021-09-15T07:56:07Z")

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**Q: What kind of system do eWeLink camera gateway support?**

A: You can run eWeLink camera gateway on any device(Linux/Raspberry Pi) that has installed a docker. We are working on supporting Win 10 PC and Mac, please stay tuned with us.

**Q: Supported video codec and audio codec by eWeLink camera gateway.**

A: Video format: H.264 / Audio format: G711a

**Q: How to install a Docker on my device?**

A: You can follow this tutorial to finish the installation of the Docker. \>[Runnable Docker Guides | Articles to help those who use Docker for Java, Rails, PHP, Python, and Node development.](https://runnable.com/docker/)

**Q: The docker pull and docker run commands returns error.**

A: According to the window error prompt to troubleshoot the problem, if multiple attempts still can not run the gateway, please submit a feedback to eWeLink customer service: [support@ewelink.zendesk.com](mailto:support@ewelink.zendesk.com).

**Q: Why can’t I access cameragateway.local:8606 ?**

• Use the docker ps command to confirm that the gateway program is running.  
• Confirm that the terminal device accessing the URL is on the same LAN as the gateway.

**Q: Why I failed to log in to eWeLink camera gateway with my eWeLink account?**

A: Please make sure that the eWeLink account is a valid account that has been successfully registered in the eWeLink App.

**Q: Failed to add a camera successfully.**

• Open the browser, enter the camera IP, access the camera’s administrative backend, and confirm that the camera’s user name and password are correct.

• Use third-party player software to check whether the URL of the camera is valid. More feedback please send the relevant information about the camera gateway and camera to [support@ewelink.zendesk.com](mailto:support@ewelink.zendesk.com) for help.

**Q: Cannot find the camera via automatic search.**

• Make sure the camera and the gateway are on the same LAN.

• Confirm that the camera is open for ONVIF service in the camera’s administration backend.

• This could happen due to the System Constraint or instability network, please add your camera manually.

**Q: Where can I find my camera’s username and password?**

A: Please look it up in the user manual or consult the factory.

**Q: What types of IP camera can be added to eWeLink camera gateway?**

A: Mostly IP cameras that support RTSP streaming protocol/ONVIF can be added to the camera gateway.

**Q: How can I find the RTSP of my IP camera?**

A: The common format is: rtsp://[username]:[password]@[ip]:[port]. The specific link is based on the manufacturer’s rules.

**Q: Prompt the number of cameras has reached the maximum.**

A: Under one camera gateway: Free members can add 1 camera device, [Advanced members](https://vip.ewelink.cc/) can add 10 cameras devices.