Cannot delete offline device

I’m trying to delete some offline devices from my ewelink app but I get this error: “Failed. Please try again.”. The devices were given away so I cannot take them back and re-pair. Is about Zigbee sensors and one zigbee coordinator.
No matter if I use android app or ewelink web, the same error is received. I looked the web but I did not find anything related.
Please advice.

Create a support ticket in the app and tell them exactly which devices (ID) and ask them to remove them.

Thank you Morgan!

Please help. How do I create a support ticket?

The easiest way is in the ewelink application.

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