# Cannot Access Advanced Plan Features **URL:** \ **Category:** eWeLink Plans\ **Created:** [August 31, 2023, 3:11pm UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291 "2023-08-31T15:11:15Z")\ **Posts on this page:** 10\ **Page:** 2
**Author:** ![modlitba](https://avatars.discourse-cdn.com/v4/letter/m/b5e925/32.png) [@modlitba](https://forum.ewelink.cc/u/modlitba)\ **Post date:** [December 1, 2023, 7:19am UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/21 "2023-12-01T07:19:45Z")
Thank you for the explanation. Somehow I could not understand that there is no Dashboard in version 3, although you already wrote to me. I understand that I can use Cast for reports, which I have already done. Thank you for your patience. ---
**Author:** ![edsanmartin](https://avatars.discourse-cdn.com/v4/letter/e/0ea827/32.png) [@edsanmartin](https://forum.ewelink.cc/u/edsanmartin)\ **Post date:** [January 5, 2024, 2:22pm UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/22 "2024-01-05T14:22:11Z")
Hello. The same happens to me. I’ve sent a couple of mails but with no response. I hope you can help me with this issue. My mail is [edsanmartin@live.com](mailto:edsanmartin@live.com) Thank you ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [January 5, 2024, 3:44pm UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/23 "2024-01-05T15:44:56Z")
More details, please. For eWeLink WEB [https://web.ewelink.cc](https://web.ewelink.cc) For CAST [https://cast.ewelink.cc](https://cast.ewelink.cc) ---
**Author:** ![edsanmartin](https://avatars.discourse-cdn.com/v4/letter/e/0ea827/32.png) [@edsanmartin](https://forum.ewelink.cc/u/edsanmartin)\ **Post date:** [January 5, 2024, 8:13pm UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/24 "2024-01-05T20:13:14Z")
Hello. I can not acces the advanced plan although I have already received the subscription confirmation. When I try to connect, it sends me again to the subscription plans. Subscription Details: Order#: 3600016936921381703986570000 Plan Name: Advanced Subscribed on: 2023.12.31 Expires on: 2024.12.31 ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [January 6, 2024, 4:01am UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/25 "2024-01-06T04:01:02Z")
Hi there, could you please provide a screenshot or video of “redirecting to the subscription plan page”? ---
**Author:** ![edsanmartin](https://avatars.discourse-cdn.com/v4/letter/e/0ea827/32.png) [@edsanmartin](https://forum.ewelink.cc/u/edsanmartin)\ **Post date:** [January 6, 2024, 1:53pm UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/26 "2024-01-06T13:53:37Z")
This is what shows up ![image0.png](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/6/6aacbff66399247ab56387f656c7576179d9e99a.png) ![image1.png](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/b/bf85585625ddbe972e30df91f3a9005c568acd60.png) ![image2.png](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/b/bfc97e7766ff3c0c14843880730f4ee383d9631f.png) ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [January 8, 2024, 3:43am UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/27 "2024-01-08T03:43:49Z")
![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/c/c7ed5cc01ae3c3546003f32b3555ac0d433b334a.jpeg) Hi there, your account has been upgraded to the Advanced Plan, and the expiration date is December 30, 2024, as indicated in the attached image. As most of the advanced features have their pages or apps, you can log into the services with your account. [eWeLink Web](https://web.ewelink.cc/) (available on the website, no installation required) [eWeLink Cast](https://cast.ewelink.cc/) (available on the website, no installation required, with a tutorial on [how to use it](https://ewelink.cc/cast-app-user-guide/)) [Integration with IFTTT](https://appcms-src.coolkit.cn/ewelink/thridplatform/3721.html) ( requires installation of IFTTT, and connecting your eWeLink account) [eWeLink Keyboard Shortcuts](https://keyboard.ewelink.cn/) (requires software installation on a PC) eWeLink Webhooks (navigate to [eWeLink Web](https://web.ewelink.cc/)\>Create scene\>Select webhook, with a tutorial on [how to use it](https://ewelink.cc/how-to-create-use-ewelink-webhooks)) [eWeLink Camera App](https://camera.ewelink.cn/) (available for download from Google Play Store) ---
**Author:** ![edsanmartin](https://avatars.discourse-cdn.com/v4/letter/e/0ea827/32.png) [@edsanmartin](https://forum.ewelink.cc/u/edsanmartin)\ **Post date:** [January 8, 2024, 11:01pm UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/28 "2024-01-08T23:01:49Z")
Hello. Thank you very much for your help. ---
**Author:** ![firas\_melki](https://avatars.discourse-cdn.com/v4/letter/f/e56c9b/32.png) [@firas\_melki](https://forum.ewelink.cc/u/firas_melki)\ **Post date:** [February 10, 2024, 1:20pm UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/29 "2024-02-10T13:20:33Z")
@StephenJ I have the same problem also What should i do ---
**Author:** ![firas\_melki](https://avatars.discourse-cdn.com/v4/letter/f/e56c9b/32.png) [@firas\_melki](https://forum.ewelink.cc/u/firas_melki)\ **Post date:** [February 10, 2024, 1:23pm UTC](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291/30 "2024-02-10T13:23:46Z")
![Screenshot_20240210_152231_eWeLink](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/8/87109f86dd46ee8e6ad8f0b56ffee2ae669f06cc.jpeg) [Previous page](https://forum.ewelink.cc/t/cannot-access-advanced-plan-features/21291.md?page=1)