# Can’t update my TRVZB after failed update

**URL:** <https://forum.ewelink.cc/t/can-t-update-my-trvzb-after-failed-update/206898>\
**Category:** Bridge Series\
**Created:** [December 13, 2025, 6:38am UTC](https://forum.ewelink.cc/t/can-t-update-my-trvzb-after-failed-update/206898 "2025-12-13T06:38:02Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Jemma](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jemma/32/8657_2.png) [@Jemma](https://forum.ewelink.cc/u/Jemma)\
**Post date:** [December 15, 2025, 6:41am UTC](https://forum.ewelink.cc/t/can-t-update-my-trvzb-after-failed-update/206898/3 "2025-12-15T06:41:08Z")

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**You can submit log feedback in the App. This can help locate the problem. You can follow these steps to submit feedback logs:**

1. Open the **eWeLink App** and go to the **“Profile”** menu.
2. Find the **“Help & Feedback”** function.
3. Tap the **“Feedback”** button in the upper right corner.
4. Tap the **“Submit Feedback”** button at the bottom of the page.
5. When submitting your feedback, select **ZBBridge-U** as the related device.
6. Describe the issue you encountered, and try to include the operation steps and the time when it occurred.  
 ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/f/fe143c8f48b8383c2e74a8ecd78a64346187c124.png)

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