# Camsync failed to view camera's **URL:** \ **Category:** eWeLink Plans\ **Created:** [May 3, 2024, 2:54pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193 "2024-05-03T14:54:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 3, 2024, 2:54pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/1 "2024-05-03T14:54:48Z")
i had camsync working since very long time , after deleting the container and set up it again its only working at ewelink app but not working at alexa or google home nest screen , it show this warning several times without any success . 2024-05-03 14:39:00 WARN handleStunPacket(): Cannot find candidate pair with local candidate 172.21.0.1 and remote candidate 18.139.246.189. Dropping STUN binding success response 884 2024-05-03 14:39:00 WARN handleStunPacket(): Cannot find candidate pair with local candidate 192.168.68.67 and remote candidate 18.139.246.189. Dropping STUN binding success response 885 2024-05-03 14:39:00 ERROR executeFailedIceAgentState(): IceAgent failed with 0x5a000013 886 2024-05-03 14:39:00 WARN onConnectionStateChange(): RTC\_PEER\_CONNECTION\_STATE\_DISCONNECTED 887 2024-05-03 14:39:00 WARN onConnectionStateChange(): onConnectionStateChange go default 888 2024-05-03 14:39:00 WARN 889 【2785】cModule stderr ====\> \*\* Message: 17:39:04.745: !!! producer ??? !!! 890 891 【2785】cModule stderr ====\> \*\* Message: 17:39:04.745: ifmt\_ctx NOT NULL avformat\_close\_input 892 893 【2785】cModule stderr ====\> \*\* Message: 17:39:04.745: !!! producer destroy done !!! ---
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 3, 2024, 2:56pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/2 "2024-05-03T14:56:46Z")
the camsync is part of the paid advanced plan , kindly solve this issue for me ---
**Author:** ![jam3](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jam3/32/7918_2.png) [@jam3](https://forum.ewelink.cc/u/jam3)\ **Post date:** [May 3, 2024, 3:10pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/3 "2024-05-03T15:10:40Z")
Welcome to the club of those disappointed by the paid plan 🙂 ---
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 3, 2024, 3:11pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/4 "2024-05-03T15:11:25Z")
the camsync docker wasnt updated since years , and if i ask they will say planned in future , is this future in this life or next ? ---
**Author:** ![jam3](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jam3/32/7918_2.png) [@jam3](https://forum.ewelink.cc/u/jam3)\ **Post date:** [May 3, 2024, 3:28pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/5 "2024-05-03T15:28:15Z")
I have asked more than a dozen questions here about the future of various solutions and device firmware. They were usually met with a lack of answers. Sometimes the eWeLink guys claimed that no one but me was reporting such a problem. Rarely, but occasionally, they would announce future developments. So don’t count on a quick fix. As an aside, if God Almighty had created the world in this way, we would have, for example, a world without gravity and the laws of physics would sometimes work and other times only some would apply 🙆‍♂️ ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [May 7, 2024, 3:32am UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/6 "2024-05-07T03:32:40Z")
The dev team is looking into it, and presumably Alexa and Google have changed the connection mechanism. Also noticed that you mentioned the CamSync issue in a couple of topics, let move on in this thread, and from another post, I know that you’re able to view the synchronized RTSP camera in the eWeLink App, which means that the installation and startup are fine! BTW, @tammeryousef ,would you please let me konw if it’s successf to view the synchronized video stream in eWeLink WEB? ---
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 7, 2024, 2:20pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/7 "2024-05-07T14:20:20Z")
bro its not yet supported at ewelink web , i already post about that too at unsupported devices topic , camsync gateway and camera’s that belong to the gateway not supported yet , the only supported camera’s is sonoff camera’s ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [May 9, 2024, 3:08am UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/8 "2024-05-09T03:08:47Z")
Talked to dev-team, CamSync managed cameras will be supported by the eWeLink WEB before July, that my fault earlier that I misremember. As for the issue whick can not streaming to Alexa echo show, and Google Nest, we have checked and success to view the CamSync managed cameras on both of them, However, in our tests, there is a 10% probability of not being able to stream due to network conditions, resulting in a timeout of the push stream, and Alexa requires that the push stream be completed within 6S of the establishment of the connection, or the link will be discarded. > Here is the tips from our engineer, > Please follow the steps on the docker hub to reinstall and reconfigure CamSync, here is the installation guide. > > [https://appcms-src.coolkit.cn/camera-gateway/help-camera-gateway/13914.html](https://appcms-src.coolkit.cn/camera-gateway/help-camera-gateway/13914.html) > > Note: Check the parameters of the run command. Before executing step 3 to start the container, manually delete the contents of the ~/mg folder before running the docker command. ---
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 5, 2024, 4:27pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/9 "2024-05-05T16:27:02Z")
Dear Ewelink team , kindly see the attached photo ![paid plan](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/d/d34cd572347f091e49af66bc6e4d4dd46853d5fe.png) camsync camera’s & gateway , matter devices through matter bridge , ihost . ---
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 5, 2024, 4:45pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/10 "2024-05-05T16:45:11Z")
oh there is a solution but funny one , hide unsupported devices 😂 😂 😂 ---
**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\ **Post date:** [May 6, 2024, 2:51am UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/11 "2024-05-06T02:51:34Z")
Hey, The support for Matter devices on WEB/CAST is coming! Stay tuned! ---
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 6, 2024, 5:00am UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/12 "2024-05-06T05:00:55Z")
Kindly add support for motion sensors too as in web/cast and ewelink app ---
**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\ **Post date:** [May 6, 2024, 5:50am UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/13 "2024-05-06T05:50:19Z")
Do you mean all motion sensors or just Matter ones? ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [May 6, 2024, 7:33am UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/14 "2024-05-06T07:33:55Z")
Yes, as Ward posted, Matter is a developing protocal and things need to be supported gradually, Matter devices via the Bridge first, and more new launched devices keep in the line. As for Cameras managed by CamSync, it should be supported, let me check with dev team to find out what’s happend. iHost, a localized smart home hub, i don’t think it should be displayed on the WEB. ---
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 6, 2024, 3:07pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/15 "2024-05-06T15:07:58Z")
just matter ones ---
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 6, 2024, 3:09pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/16 "2024-05-06T15:09:59Z")
is it possible in future for the ihost to run as matter hub too not only matter bridge ? because matter is basically local control as the same concept of ihost ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [May 7, 2024, 2:17am UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/17 "2024-05-07T02:17:06Z")
We have similar thought, but haven’t try to code yet, things may have a progress 3 or 4 months later, we need to focus on the on going for now. ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [May 7, 2024, 2:28am UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/18 "2024-05-07T02:28:01Z")
> [@yitie](#): > > As for Cameras managed by CamSync, it should be supported, let me check with dev team to find out what’s happend. The RTSP cameras managed by CamSync are supported by WEB, would you please have a try and let me know any issues and corresponding logs you may have. ---
**Author:** ![Tamer\_Salah](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/tamer_salah/32/4047_2.png) [@Tamer\_Salah](https://forum.ewelink.cc/u/Tamer_Salah)\ **Post date:** [May 7, 2024, 2:22pm UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/19 "2024-05-07T14:22:00Z")
sad to say its not working anymore with google home and alexa , but at the ewelink app its running fine . ---
**Author:** ![ward](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/ward/32/10437_2.png) [@ward](https://forum.ewelink.cc/u/ward)\ **Post date:** [May 8, 2024, 7:18am UTC](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193/20 "2024-05-08T07:18:55Z")
Hey, Our dev is already looking into this issue. Thx for the feedback. [Next page](https://forum.ewelink.cc/t/camsync-failed-to-view-cameras/32193.md?page=2)