# Bugs in nspro thermostat **URL:** \ **Category:** Ideas & Suggestion\ **Created:** [October 28, 2025, 9:15pm UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297 "2025-10-28T21:15:33Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Jojkoba](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jojkoba/32/8490_2.png) [@Jojkoba](https://forum.ewelink.cc/u/Jojkoba)\ **Post date:** [October 28, 2025, 9:15pm UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/1 "2025-10-28T21:15:33Z")
Today I solved the problem that the heating control left the heat pump running for 8 hours, completely unnecessarily. ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/e/e586d0fe15b68be22c5912cc56d09c33bbcde220.jpeg) I am suggests to the person concerned that they have the heating system turned off by the ewelink application. And this is how it turned out (again it didn’t work): [28. októbra 2025 - YouTube](https://www.youtube.com/shorts/BMISsyGMDhg) It didn’t work there either. The customer threw the Sonoff in the trash and bought a stupid thermostat where it works as it should. I won’t install the panels until they fix the errors, others have this problem too ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [October 29, 2025, 9:25am UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/2 "2025-10-29T09:25:40Z")
Hi, Let me confirm the issue: Are some thermostats unable to swipe to set the target temperature? Please go to the eWeLink app \> Profile \> Help & Feedback \> Feedback to submit the app logs. To ensure the logs capture the operational details, please submit the feedback immediately after the issue occurs. Thank you for your cooperation. Additionally, this is an issue with the app itself, not the NSPanel Pro’s thermostat. ---
**Author:** ![Jojkoba](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jojkoba/32/8490_2.png) [@Jojkoba](https://forum.ewelink.cc/u/Jojkoba)\ **Post date:** [October 29, 2025, 11:09am UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/3 "2025-10-29T11:09:05Z")
Cudtomer buy stupid thermostat , can’t send log file. ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [October 30, 2025, 1:58am UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/4 "2025-10-30T01:58:18Z")
> [@Jojkoba](#): > > Cudtomer buy stupid thermostat , can’t send log file. Please submit logs through the eWeLink app, not via the thermostat. I’ve recorded an instructional video (recommend reproducing the issue once more before submitting feedback). ---
**Author:** ![Jojkoba](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jojkoba/32/8490_2.png) [@Jojkoba](https://forum.ewelink.cc/u/Jojkoba)\ **Post date:** [October 30, 2025, 9:35am UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/5 "2025-10-30T09:35:02Z")
I am do it. ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [November 3, 2025, 12:54pm UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/6 "2025-11-03T12:54:07Z")
My apologies for the delayed response. After confirming with my colleague, we found that on October 28th, our service received an excessive volume of messages, which caused the operation to be unresponsive. Since the 29th, we have optimized our servers, and the likelihood of this issue recurring should be significantly reduced. Has your problem been resolved since then? ---
**Author:** ![Jojkoba](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jojkoba/32/8490_2.png) [@Jojkoba](https://forum.ewelink.cc/u/Jojkoba)\ **Post date:** [November 3, 2025, 1:02pm UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/7 "2025-11-03T13:02:27Z")
No, I had to turn off the heating and go to backup control. ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [November 3, 2025, 1:05pm UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/8 "2025-11-03T13:05:06Z")
Is the temperature still not adjustable now? Could you please take a short video of the current situation? ---
**Author:** ![Jojkoba](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jojkoba/32/8490_2.png) [@Jojkoba](https://forum.ewelink.cc/u/Jojkoba)\ **Post date:** [November 3, 2025, 1:17pm UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/11 "2025-11-03T13:17:40Z")
It is still not controllable and the problem persists. you go to the video: [![](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/5/537cf788fab0fd64d2514cadcfc3c765a74e3942.jpeg "28. októbra 2025") ](https://www.youtube.com/watch?v=BMISsyGMDhg) The alternative solution is that sonoff does not control the heating, but another system does. ---
**Author:** ![Milk](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/milk/32/8679_2.png) [@Milk](https://forum.ewelink.cc/u/Milk)\ **Post date:** [November 3, 2025, 1:35pm UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/12 "2025-11-03T13:35:00Z")
Is this the video you just recorded? It appears to be from October 28th, right? ---
**Author:** ![Jojkoba](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/jojkoba/32/8490_2.png) [@Jojkoba](https://forum.ewelink.cc/u/Jojkoba)\ **Post date:** [November 3, 2025, 1:40pm UTC](https://forum.ewelink.cc/t/bugs-in-nspro-thermostat/206297/13 "2025-11-03T13:40:52Z")
I just tried it, it works, so the control is fixed. THX Now only the problem mentioned here remains to be solved: [Help with Thermo plugin - Advanced Plan / eWeLink WEB - eWeLink Forum](https://forum.ewelink.cc/t/help-with-thermo-plugin/206338/9)