# Bug in app update 14 September 2023 **URL:** \ **Category:** Free discussion\ **Tags:** app\ **Created:** [September 15, 2023, 6:50am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778 "2023-09-15T06:50:49Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![andy.morphet](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@andy.morphet](https://forum.ewelink.cc/u/andy.morphet)\ **Post date:** [September 15, 2023, 6:50am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/1 "2023-09-15T06:50:49Z")
Anyone having problems with devices completely disappearing from rooms following the app update on 14 September 2023?? ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [September 18, 2023, 7:55am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/2 "2023-09-18T07:55:47Z")
@PeterGoGo is there any similar feedback we have received? ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 18, 2023, 8:01am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/3 "2023-09-18T08:01:24Z")
Did receive similar feedback on the Forum. On our side, we didn’t duplicate the issue. @andy.morphet , could you submit a support ticket with a recorded video to show us the issues you met? ---
**Author:** ![andy.morphet](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@andy.morphet](https://forum.ewelink.cc/u/andy.morphet)\ **Post date:** [September 18, 2023, 8:10am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/4 "2023-09-18T08:10:34Z")
Hi Thanks Peter Think a ticket has already been raised - no 191205 re video - have sent this on 15th September: Dropbox link below should work: [https://www.dropbox.com/t/pHXWyNDosJpo2VlB](https://www.dropbox.com/t/pHXWyNDosJpo2VlB) Shows Home screen With cw11 location working Crown and rose not working But when either reordering devices or managing rooms they are there (each device preceded by “RC” for location “Rose” or “CH” for location “Crown”) Thanks Andy ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 18, 2023, 8:18am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/5 "2023-09-18T08:18:48Z")
@andy.morphet Thank you for the video. May I know the eWeLink account logged into your pad? ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 18, 2023, 8:35am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/6 "2023-09-18T08:35:02Z")
You can send it to me via Message. ---
**Author:** ![andy.morphet](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@andy.morphet](https://forum.ewelink.cc/u/andy.morphet)\ **Post date:** [September 18, 2023, 8:48am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/7 "2023-09-18T08:48:32Z")
Hi Peter Dropbox link below should work: [https://www.dropbox.com/t/pHXWyNDosJpo2VlB](https://www.dropbox.com/t/pHXWyNDosJpo2VlB) Shows Home screen With cw11 location working Crown and rose not working But when either reordering devices or managing rooms they are there (each device preceded by “RC” for location “Rose” or “CH” for location “Crown”) Hope that helps Andy ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 18, 2023, 9:07am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/8 "2023-09-18T09:07:13Z")
There is no problem with the Dropbox video. We reviewed the ticket you submitted and we found that eWeLink account only has one Home. But from the video, we noticed there are three homes. Could you send me the eWeLink account with multiple Homes? Thank you ---
**Author:** ![andy.morphet](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@andy.morphet](https://forum.ewelink.cc/u/andy.morphet)\ **Post date:** [September 18, 2023, 9:35am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/9 "2023-09-18T09:35:44Z")
Hi Peter Mmm, interesting Just noticed that Maybe that is the problem!!?? Worked ok despite this to 14 September – but not afterwards - The main ewelink account is [andy.morphet@gmail.com](mailto:andy.morphet@gmail.com) – and this has one home The shared account is [Andrew.morphet@gmail.com](mailto:Andrew.morphet@gmail.com) – and this has 3 homes **Possible Solution:** **Shall I adjust the account with 3 homes back to just the one and see if that solves the problem??** Thanks Andy ---
**Author:** ![andy.morphet](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@andy.morphet](https://forum.ewelink.cc/u/andy.morphet)\ **Post date:** [September 18, 2023, 10:22am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/10 "2023-09-18T10:22:33Z")
Hi Erin Have also been talking to Peter via the forum [incoming+13b40e8bc489ccdbace4e2fb91e0ac14@ewelinkforum.discoursemail.com](mailto:incoming+13b40e8bc489ccdbace4e2fb91e0ac14@ewelinkforum.discoursemail.com) Peter Have now made both the main account and shared account have the following One home – called “My Home” Three rooms: 43 CROWN ROSE (also set up another room “Test” on the shared account) UPDATE……………. - sorry – just discovered by mistake (swiped the screen accidentally……)!!! Have now discovered the extra rooms on the shared account with the devices in them – but the home page doesn’t display the rooms like my phone does The only way you get to the other rooms is by swiping to the left – and the devices are indeed in their correct rooms Now, my main account on my phone on the home screen lists the rooms across the top All, Crown, Rose, 43. But the tablet app (same update of software) does not So this is now the only problem is the home screen on [Andrew.morphet@gmail.com](mailto:Andrew.morphet@gmail.com) account (the shared account) - this doesn’t list the rooms – only by swiping left can I get to them I have attached screen shots for each Thanks Andy ![andy.morphet at gmail dot com Screenshot_20230918-111804_eWeLink.jpg](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/c/c4803f763679fef5fdf0c04effb440bfa6228d4a.jpeg) ![andrew.morphet at gmail dot com Screenshot_20230918-111804_eWeLink.jpg](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/0/077a1e6f6fc1d767dad2254e30ff6bf1439140d1.jpeg) ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 19, 2023, 3:21am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/11 "2023-09-19T03:21:38Z")
Could you log in [Andrew.morphet@gmail.com](mailto:Andrew.morphet@gmail.com) to your mobile phone eWeLink App and see if the rooms disappeared? ---
**Author:** ![andy.morphet](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@andy.morphet](https://forum.ewelink.cc/u/andy.morphet)\ **Post date:** [September 19, 2023, 7:45am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/12 "2023-09-19T07:45:04Z")
Hi Peter Have isolated the problem a a bit further now: The rooms are indeed there and the devices are in each one – correctly – although each room is not displaying on the app home screen - however they can be selected by swiping left and right. (only discovered this by accident) This is different to the app on my phone (with account [andy.morphet@gmail.com](mailto:andy.morphet@gmail.com)) that allows you to select a room from a row near the top of the screen. So a minor bug/ difference now – but may still be problematic for some users if they don’t realise this A couple of screen shots of the home screen for each attached to show the difference Thanks Andy ![andrew.morphet at gmail dot com Screenshot_20230918-111804_eWeLink.jpg](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/0/077a1e6f6fc1d767dad2254e30ff6bf1439140d1.jpeg) ![andy.morphet at gmail dot com Screenshot_20230918-111804_eWeLink.jpg](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/c/c4803f763679fef5fdf0c04effb440bfa6228d4a.jpeg) ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 19, 2023, 8:34am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/13 "2023-09-19T08:34:14Z")
We don’t have a dedicated App for tablets. The issues occur when you log in to a tablet App. So we’d suggest you use the mobile App. ---
**Author:** ![andy.morphet](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@andy.morphet](https://forum.ewelink.cc/u/andy.morphet)\ **Post date:** [September 19, 2023, 8:54am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/14 "2023-09-19T08:54:41Z")
Thanks Peter (but just to note – the issue wasn’t there before the update of 13th Sep to version 5.0.0 ??) Andy ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 19, 2023, 9:07am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/15 "2023-09-19T09:07:11Z")
We’ve brought a new technical architecture in version 5.0, which might have unpredicted impacts on the tablet side. ---
**Author:** ![jeanpierrepiron](https://avatars.discourse-cdn.com/v4/letter/j/3da27b/32.png) [@jeanpierrepiron](https://forum.ewelink.cc/u/jeanpierrepiron)\ **Post date:** [September 20, 2023, 1:36am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/16 "2023-09-20T01:36:56Z")
With the latest version of the app, I’m no longer able to pair a SONOFF GK-MP2-B camera on the WiFi network to which it had been perfectly connected when it was commissioned with the previous version of the app, where you chose the pairing mode adapted to the device. 😞 Is it possible to go back to the old version of the app? Thanks for your help. ---
**Author:** ![PeterGoGo](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/petergogo/32/460_2.png) [@PeterGoGo](https://forum.ewelink.cc/u/PeterGoGo)\ **Post date:** [September 20, 2023, 2:46am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/17 "2023-09-20T02:46:37Z")
Could you try Sound Pairing and see if it works? ![add device](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/c/c34aefe46dce2090852611be8273a63ddaf1c0ed.jpeg) ---
**Author:** ![jeanpierrepiron](https://avatars.discourse-cdn.com/v4/letter/j/3da27b/32.png) [@jeanpierrepiron](https://forum.ewelink.cc/u/jeanpierrepiron)\ **Post date:** [September 20, 2023, 5:18am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/18 "2023-09-20T05:18:08Z")
Sory, I never see that screen in v5.0.0 Thanks sir. ---
**Author:** ![jeanpierrepiron](https://avatars.discourse-cdn.com/v4/letter/j/3da27b/32.png) [@jeanpierrepiron](https://forum.ewelink.cc/u/jeanpierrepiron)\ **Post date:** [September 20, 2023, 6:46am UTC](https://forum.ewelink.cc/t/bug-in-app-update-14-september-2023/21778/19 "2023-09-20T06:46:07Z")
Hello, I can confirm that version 5.0.0 of the eWeLink application does not support acoustic coupling of the SONOFF camera in question. Do you have a solution to this problem? Other pairing modes are compatible with SONOFF devices. Are they available in this new version of your app? @+, Jean-Pierre