# App keep dropping connection

**URL:** <https://forum.ewelink.cc/t/app-keep-dropping-connection/20490>\
**Category:** Uncategorized\
**Created:** [August 9, 2023, 2:48pm UTC](https://forum.ewelink.cc/t/app-keep-dropping-connection/20490 "2023-08-09T14:48:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![niknek](https://avatars.discourse-cdn.com/v4/letter/n/aeb1de/32.png) [@niknek](https://forum.ewelink.cc/u/niknek)\
**Post date:** [August 9, 2023, 2:48pm UTC](https://forum.ewelink.cc/t/app-keep-dropping-connection/20490/1 "2023-08-09T14:48:30Z")

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The Ewelink App on my iPhone does not stay connected to the server, I am required to log in virtually every day, sometimes more than once. It never used to do this, what has changed  
Is anybody else suffering this?

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**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\
**Post date:** [August 10, 2023, 2:38am UTC](https://forum.ewelink.cc/t/app-keep-dropping-connection/20490/2 "2023-08-10T02:38:20Z")

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Hi there,  
I’m sorry to hear about the connectivity issues you’re facing with the eWeLink App on your iPhone.  
Have you logged in to your eWeLink account on any other mobile devices recently?

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**Author:** ![niknek](https://avatars.discourse-cdn.com/v4/letter/n/aeb1de/32.png) [@niknek](https://forum.ewelink.cc/u/niknek)\
**Post date:** [August 10, 2023, 6:14am UTC](https://forum.ewelink.cc/t/app-keep-dropping-connection/20490/3 "2023-08-10T06:14:36Z")

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Hi Stephen,  
My wife also uses the App on her phone and uses the same login details.

Via my iPhone

> ![](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/45/447_2.png "StephenJ") | [StephenJ](https://forum.ewelink.cc/u/stephenj) Staff of eWeLink  
> August 10 |
> 
> - | - |

Hi there,  
I’m sorry to hear about the connectivity issues you’re facing with the eWeLink App on your iPhone.  
Have you logged in to your eWeLink account on any other mobile devices recently?

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**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\
**Post date:** [August 10, 2023, 9:17am UTC](https://forum.ewelink.cc/t/app-keep-dropping-connection/20490/4 "2023-08-10T09:17:46Z")

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Hi there,

That explains the issue. The eWeLink app currently doesn’t support multiple devices simultaneously logged into one account. So, when your account is logged in on another phone, it automatically logs out from the original device. This is why you’re experiencing the need to re-login every time you open the app on your phone.

If your wife needs to control the devices at home, she can register an eWeLink account. Then, you can share the home to her account. This way, she’ll be able to control the smart devices associated with your account as well.

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**Author:** ![niknek](https://avatars.discourse-cdn.com/v4/letter/n/aeb1de/32.png) [@niknek](https://forum.ewelink.cc/u/niknek)\
**Post date:** [August 10, 2023, 9:33am UTC](https://forum.ewelink.cc/t/app-keep-dropping-connection/20490/5 "2023-08-10T09:33:01Z")

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OK Stephen,

Understood, however we have both been using eWelink for a number of years without this issue arising, although I have to admit that my wife has been using the App far more often lately.

Cheers

John

 ![B0725287436947C1AE158731821AE535.png](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/2/2e839751fd263c2803de1577258c08f5c6235600.png)