# App crashing

**URL:** <https://forum.ewelink.cc/t/app-crashing/17789>\
**Category:** Uncategorized\
**Created:** [May 16, 2023, 5:59pm UTC](https://forum.ewelink.cc/t/app-crashing/17789 "2023-05-16T17:59:09Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![christof](https://avatars.discourse-cdn.com/v4/letter/c/3da27b/32.png) [@christof](https://forum.ewelink.cc/u/christof)\
**Post date:** [May 16, 2023, 5:59pm UTC](https://forum.ewelink.cc/t/app-crashing/17789/1 "2023-05-16T17:59:09Z")

</div>

My ewelink app crashes on ios 16.4.1 on iphone 13 mini.

Reinstalled hut still same issue

Help!

---

<div class="post-metadata">

**Author:** ![appartement11.c8](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@appartement11.c8](https://forum.ewelink.cc/u/appartement11.c8)\
**Post date:** [May 18, 2023, 7:30pm UTC](https://forum.ewelink.cc/t/app-crashing/17789/2 "2023-05-18T19:30:44Z")

</div>

I have the same issue on LineageOS 16 (android 9) with a tablet galaxy note 10.1

The app crashes at the splash screen when ironically it says “works with everything”

---

<div class="post-metadata">

**Author:** ![cvdabbeele](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@cvdabbeele](https://forum.ewelink.cc/u/cvdabbeele)\
**Post date:** [October 22, 2023, 12:51pm UTC](https://forum.ewelink.cc/t/app-crashing/17789/3 "2023-10-22T12:51:48Z")

</div>

same issue here.  
iPhone with IOS version 12.5.7  
I deleted the app eWeLink and re-installed it from the AppStore  
It opens and then immediately closes again  
Any tips on how to troubleshoot are much appreciated  
thanks,  
chris

---

<div class="post-metadata">

**Author:** ![cvdabbeele](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@cvdabbeele](https://forum.ewelink.cc/u/cvdabbeele)\
**Post date:** [October 22, 2023, 12:57pm UTC](https://forum.ewelink.cc/t/app-crashing/17789/4 "2023-10-22T12:57:59Z")

</div>

SOLVED:  
right after I posted my question to this channel, an “update” showed up for the eWelink app in the AppStore. I updated the app and now it seems to work.  
PS:  
I also had to reset my password to allow me to post on this website.  
I’m not sure if that is related

---

<div class="post-metadata">

**Author:** ![mhlchesnokov](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mhlchesnokov](https://forum.ewelink.cc/u/mhlchesnokov)\
**Post date:** [January 22, 2024, 11:55am UTC](https://forum.ewelink.cc/t/app-crashing/17789/5 "2024-01-22T11:55:17Z")

</div>

iPhone with IOS version 12.5.7  
version app: 5.2.1  
It opens and then immediately closes again

p/s: if you reinstall the application, it opens - you need to log in again, set permissions in the phone. Then the application runs for a while, and then stops working again. It opens and turns off immediately.