# Advanced plan not activated after purchase **URL:** \ **Category:** eWeLink Plans\ **Created:** [May 16, 2024, 11:51am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451 "2024-05-16T11:51:04Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![andreo.zghaib](https://avatars.discourse-cdn.com/v4/letter/a/a88e57/32.png) [@andreo.zghaib](https://forum.ewelink.cc/u/andreo.zghaib)\ **Post date:** [May 16, 2024, 11:51am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/1 "2024-05-16T11:51:04Z")
I have made the yearly advanced plan subscription, also received the purchase confirmation email from apple and coolkit.cc, yet the plan us not active. Please advise. ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [May 17, 2024, 2:06am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/3 "2024-05-17T02:06:35Z")
Hi there, to confirm if your account is on the Advanced Plan, open the eWeLink app, go to the “Profile” section, and you’ll notice the ‘advanced’ badge above your account. Have you encountered any problems when using exclusive features like eWeLInk WEB? If possible please provide more screenshots 😀 ---
**Author:** ![andreo.zghaib](https://avatars.discourse-cdn.com/v4/letter/a/a88e57/32.png) [@andreo.zghaib](https://forum.ewelink.cc/u/andreo.zghaib)\ **Post date:** [May 17, 2024, 5:16pm UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/5 "2024-05-17T17:16:23Z")
Hello, yes the “advanced plan” badge id present, but i cannot use the exclusive features neither on mobile app or web app ![IMG_6227](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/1/1a6925b96ca7cd434216155756cb1c70c9c6bc47.jpeg) ![IMG_6228](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/9/92e83270630632e4c13038f1b91e8345a90182b1.jpeg) ---
**Author:** ![morgan](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/morgan/32/3184_2.png) [@morgan](https://forum.ewelink.cc/u/morgan)\ **Post date:** [May 17, 2024, 7:28pm UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/6 "2024-05-17T19:28:43Z")
Without an active plan you cannot log in to ewelink web. If you can log in, it means that you have the plan running to some extent. Alternatively, if something doesn’t work inside, it’s probably a problem on the cloud side… These things are usually not an integral part of the ewelink application, access is provided in a different way. The things you have marked are available at these addresses: [https://web.ewelink.cc](https://web.ewelink.cc) [https://cast.ewelink.cc](https://cast.ewelink.cc) > > > Access, control, and experience your smart home devices in a stylish dashboard... > > > With an old, unused Android cellphone, you can have video surveillance anytime... More… [https://vip.ewelink.cc](https://vip.ewelink.cc) > **[eWeLink CAST - eWeLink](https://ewelink.cc/cast/)** > > eWeLink CAST is a new feature of eWeLink, which gives you quick access to control eWeLink support devices and scenes by allowing you to create multiple CAST dashboards to meet different needs, what devices & scenes are displayed on each CAST... > **[eWeLink on Apple CarPlay](https://ewelink.cc/ewelink-carplay/)** > > The latest version of the eWeLink app (iOS v5.4.1) has just introduced exciting new integration with CarPlay, empowering you to control your connected home devices right from your vehicle's center display! ---
**Author:** ![andreo.zghaib](https://avatars.discourse-cdn.com/v4/letter/a/a88e57/32.png) [@andreo.zghaib](https://forum.ewelink.cc/u/andreo.zghaib)\ **Post date:** [May 20, 2024, 9:54am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/7 "2024-05-20T09:54:53Z")
Hello again, this is the screenshot from the web version ![image](https://europe1.discourse-cdn.com/flex005/uploads/ewelinkforum/original/2X/e/e7529759449664c25ecc93fc4bae4ad33de0715a.jpeg) ---
**Author:** ![StephenJ](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/stephenj/32/3311_2.png) [@StephenJ](https://forum.ewelink.cc/u/StephenJ)\ **Post date:** [May 20, 2024, 10:26am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/8 "2024-05-20T10:26:21Z")
Hi there, did you try logging out of the account from the WEB, and then logging back in? ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [May 20, 2024, 10:28am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/9 "2024-05-20T10:28:35Z")
That’s weird. I have tried from my side with my account and all works good, would you please check if you are access with the right address [https://web.ewelink.cc](https://web.ewelink.cc/),and without any VPN or proxy service running? Oh, StephenJ suggests re-logging may works due to the caches of the browser. ---
**Author:** ![andreo.zghaib](https://avatars.discourse-cdn.com/v4/letter/a/a88e57/32.png) [@andreo.zghaib](https://forum.ewelink.cc/u/andreo.zghaib)\ **Post date:** [May 20, 2024, 11:32am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/10 "2024-05-20T11:32:50Z")
I will try to re-login ---
**Author:** ![andreo.zghaib](https://avatars.discourse-cdn.com/v4/letter/a/a88e57/32.png) [@andreo.zghaib](https://forum.ewelink.cc/u/andreo.zghaib)\ **Post date:** [May 21, 2024, 9:31am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/11 "2024-05-21T09:31:06Z")
Hello again, apparently it is solved after re-logging in. Thank you for your time and assistance. ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [May 21, 2024, 9:58am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/12 "2024-05-21T09:58:15Z")
No worries, i’ll close this topic later. Let me know any suggestion or idea you may have, leave your comment in the pinned topic is recommend. ---
**Author:** ![yitie](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.ewelink.cc/yitie/32/3613_2.png) [@yitie](https://forum.ewelink.cc/u/yitie)\ **Post date:** [May 21, 2024, 9:58am UTC](https://forum.ewelink.cc/t/advanced-plan-not-activated-after-purchase/33451/13 "2024-05-21T09:58:20Z")